How to discriminate a factory or a trade company online?

We have served many foreign customers, and often ask one thing: "Do you think there is any significant difference in the entire cooperation process between the trading company and the industry and trade integrated company?" Some customers directly answered: "No," Other customers will mention several different answers.
A: "There are no design changes. If the quality requirements change, they will not affect us. We only care about quality and price. If we have certain requirements changes in design, quality, materials, etc., trade companies often perform It is much slower and less efficient than the industry and trade integrated company. If our own company is anxious to wait for the promotion of packaging products, this will have a certain impact on our sales plan. Therefore we are more willing to join the industry and trade integrated company Suppliers work together to avoid unnecessary losses. "
B: "Okay, I just think that there is a difference in response time when working on the dock. Often trade companies have faster feedback than industrial and trade integrated companies. This allows us to communicate more efficiently and cooperate more happily."
In summary, we find that customers have no substantial difference between the two. It is obvious that a company that integrates industry and trade has more efficient advantages such as product production capacity, quality control, and selection of raw materials. However, trading companies will pay more attention to customer service, and have a lower ability and efficiency to resolve emergencies. We combine years of experience in serving customers, deeply understand the factors that customers care about, and make corresponding adjustments. Strangely, most of our customers often recognize our company's praise for the information feedback and overall service, but the quality and price are not mentioned much. Have we become a trading company?
Of course not, we have always been an integrated company of industry and trade.